All warranties require compliance with recommended care and cleaning instructions
and are voided if not followed.
Topical treatments (including many fungicides, bactericides, biocides, anti-statics
and stain resists, etc.) may adversely affect the soil resistance, stain resistance
and/or other benefits of carpet. These warranties exclude any claim or liability
for defects and damages to carpet caused by such topical treatments.
There are three key aspects to maintaining your carpet:
1. Frequent, thorough vacuuming.
2. Prompt clean-up of spills.
3. Periodic professional care and cleaning.
All information herein is provided so that you can maintain and enjoy
your carpet for years to come.
The most important thing you can do to keep your carpet looking great is
to vacuum it thoroughly and frequently, particularly in high-traffic areas.
Additionally, the use of walk-off mats at entrances will help minimize dirt particles
being tracked onto the carpet and reduce soil accumulation.
Vacuuming helps remove dirt particles which dull the carpet’s appearance. For best
results, use a vacuum cleaner with beater bars and good suction. Change bags and
filter routinely, and keep recovery tanks clean. A good vacuum is vital for prolonging
the life of your carpeting.
The Carpet & Rug Institute publishes a list of approved vacuum cleaners on its website
– www.carpet-rug.org. Carpet warranties may be voided if a non-approved vacuum is
Basic Steps for Cleaning Common Food & Beverage Stains
1. Immediately scoop up as much of the spill as possible. Then blot, do not rub,
with clean white absorbent cloth or paper towels to remove excess moisture. Use a
wet/dry vacuum if spill is large.
2. Most stains clean up with warm, not hot, water applied to the stained area. Blot
with clean white cloth or paper towels. Press down firmly to remove as much moisture
as possible. Do not rub, as rubbing can alter the carpet’s texture. Repeat until
no stain is evident on cloth or towels.
3. If stain remains on carpet, make a solution of warm water and mild non-bleach
liquid laundry (not dishwashing) detergent (1 teaspoon to 1 quart water). Using a
clean white cloth or sponge, apply enough solution to cover stain and let soak for
4. IMPORTANT: Blot up the excess moisture. Rinse with warm water and blot thoroughly
using a clean white cloth or sponge to extract water. Repeat until all detergent
is removed - any residual detergent may accelerate soiling.
5. Absorb remaining moisture with layers of white paper towels, weighted down overnight
with non-staining glass or ceramic object.
6. When completely dry, vacuum or brush the pile to restore texture.
Reappearing Stains: After drying, if the stain reappears, it may be because some
of the stain remained deep in the pile and “wicked” up to the surface. If so, repeat
steps 3 through 6.
Soiling is the build-up of dirt particles and other similar materials that cling
to the carpet fibers and dull their beauty. Over the course of time, these particles
and materials can accumulate within the carpet pile and result in a gradual dulling
of the carpet’s color. When you notice this situation is not corrected by vacuuming,
it is time to have your carpet cleaned by a trained, qualified carpet care professional.
It is important to respond to the soiling situation when you first notice it, since
this will help make the cleaning easier and more efficient. We recommend professional
hot water extraction (also known as steam cleaning) every 12 months. Depending on
soil build-up, traffic type and color of carpeting, such as lighter shades, professional
cleaning may be needed more often.
Note that under most stain and soil resistance warranties, professional carpet cleaning
is required within 30 days prior to making a warranty service request. You will also
need to provide documentation that the carpet has been properly maintained following
recommended guidelines since date of installation.